Crosby, Philip B.
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Information for Authority record
Other Identifiers
Sources of Information
- His Cutting the cost of quality, 1967.
- His Let's talk quality, c1989:
- New York times, Aug. 22, 2001:
- Info. converted from 678, 2012-10-02
Wikipedia description:
Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices. Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
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